El Conquistador Hotel

The hotel is in a poor condition and needs a major refit. My room had mould in the bathroom and walls needed decorating. The bath enamel was coming off leaving a large hole around the plug. The maid was very good and kept the room clean. Public areas were in good order. Service was very good . Martin on the front desk was exceptional and is wasted at that hotel. He was so helpful and nothing was too much trouble . He advised on where we should visit and made restaurant suggestions etc A wonderful gentleman who loves his work . The photos provided by the hotel are very creative and beware the rooms are a lot smaller. No outdoor space to relax only a small outside breakfast patio which isn’t particularly pleasant . Although I would t stay at the hotel again we enjoyed our stay mainly thanks to Martin . The hotel is very lucky to have him !

Central hotel good value for money for location. Easy for buses and subway network. Helpful desk staff. Good breakfast choices. Welcome drink and food discount available. Room was tidy clean and comfortable there were insects in bathroom. Hotel looked a bit dated. Lower mark as person on door watched me struggle with my bag rather than offer to help.

wifi is awful even in the lobby, rooms had hairs in them when we arrived and had to switch rooms because the AC didnt work. staff worked fast to swtich rooms and clean the new room deeply. we were offered one of the rooms free since we had to move. doorman stands there but rarely opens the door, when you shower the door doesnt keep all the water in and also the water temp would go from very hot to luke warm. hotel is in a good location. its not 4 stars as it says for an american standard, more like a 2.

The staff were unfailingly polite, friendly and helpful. Reception and mezzanine bar are well presented. However, the rooms, of a good size, and breakfast area, small and will probably entail queueing at all but the quietest times, are looking very tired and in need of an upgrade. Overall, good value based on price, and lifted by the helpfulness of the staff.

Love! Love! Love this hotel. Staff are awesome. Even got a free upgrade. 8 mins walk to city center.