W Washington D.C.

Was a very nice stay at the W and the front desk staff were very friendly and helpful. Corona conditions have the rooftop bar and restaurants closed for now but it was still an enjoyable stay with great restaurants across the street. Room clean and comfortable bed but bathroom or lack there of has always been a weak spot in the regular rooms.

I’ve stayed at W Hotels in NYC, and also in South Beach and I have to say I’m left disappointed by my stay at the W Washington. We had just got done driving 5 hours and had to drive around in circles to find the entrance since there were no lit up entrance signs and tried both doors but they were locked. After circling we finally parked on the street and called the hotel to find someone to come out and open the door. It turns out we had to wait for someone to open the door for us EACH TIME we left the building. No key card access which is honestly a hassle and extremely inconvenient. Then I asked the hotel staff where I should park and there was no valet, and nobody would tell me where an acceptable place to park was (not being from DC that was upsetting to be told to read the signs). The signs are vague and had to ask a police officer who was extremely polite and nice. After we got our luggage up to the room, we were starving and I called down to the front desk for room service. We tried 4 times and got answer machine every time. We went to the front desk to find someone playing a game on their phone!! Who then told my friend who was having an medical episode and had to sit down that she needed to move on to a bench “NOW” and would not help her, they were plain rude and demanding. NO 24hr room service, couldn’t tell us where to park, RUDE, and honestly what I expect from a motel 6. Then they tried to double charge me for the $200 deposit. I will never stay at a W.

Nice Hotel in a great location. Hotel was short staffed and the room was not cleaned to an acceptable standard. The mirrors were dirty, it was very dusty, there was a Urin stain on the floor under the toilet, hair in the shower, the bed sheets were not made to an acceptable standard and came undone exposing the mattress. I understand that because of the Covid situation they are short staff, but I would expect the cleanliness standards to be higher at this time not lower.

This was a horrible experience all around. Especially at check in, after 1.5 hours trying to get past the blockade after driving from NYC with no sleep arriving at 6am to have the front desk person be so incredibly rude to me. No soap in rooms. Thin walls, can hear everything. Overall terrible.

The room was small and the hotel was very noisy. Front desk folks were great, we switched rooms and it just got worse. Other noisy guests and hotel did nothing to stop it! Super disappointing!

I mostly appreciated the customer service as all of their staff was courteous and professional which made me feel very comfortable and welcomed the minute i stepped inyo the building.

Amazing service and the remodel is stunning!! Will be staying again

Great hotel, funky rooms and great space. Food was amazing and staff was pleasant and anticipated all needs.

Nice hotel in a great location. Nice staff and rooms.

Luxurious and well decorated room. The view was nothing special as it looked towards another room window. The location was ideal for walking, however the actual distances and travel time to places of interest were incorrect, actual distance and times were double amount listed online. Service was great. Room was clean. Little privacy for bathroom since toilet, sink and shower were all separate, then again our room was designed for a couple. Shower was very nice.