2/10 – Mangelhaft
27. Sept. 2019
Booking Hsuites96 is not worth the trouble
I should have read the previous review (...sadly it wasn't available at the time of booking) because basically a similar thing happened. Even though booking in advance and receiving 24hrs-confirmation, Hsuites96 sent an email 7hrs before the check-in that it cannot honor our reservation. Of course we were already traveling to the place and - probably as most international travelers, limited access to the internet. When we arrived at the premise shortly after 17:00, nobody opened even though somebody was inside, and no one answer to phone calls. I had to find internet and realize that hotels.com sent an email at 16:45 Hotels.com staff that they organized an alternative - not in the city of San Sebastian but outside, but they were very helpful. Because of Hsuites96, we not just lost a couple hours of nerves and time for something else that evening, it cost us additionally for call roaming charges and for the internet. And far more relevant - it screwed up our travel plans and enjoyment for the reminder of the vacation. If that wouldn't be enough, they charged us for this non-stay and I am currently still having to put in time to receive a reimbursement. This is my first negative review on any site. Things can happen, but the handling of the issue from the side of Hsuites96 is a disgrace. Offers such as Hsuites96 should be banned from hotels.com. We will think twice of booking apartments and better opt for the conventional hotels.
Verifizierter Reisender
Romantikurlaub (2 Nächte)
Von Hotels.com geprüfte Gästebewertung
