Check in was very fast and efficient.
Our room was clean and spacious.
The location is perfect for walking to Haram. There is a bus available frequently if you choose not to walk. For those with limited mobility Jabal Omar is a mountain range so there is a slight incline returning to the hotel. I loved the Adthan being streamed into the rooms. Despite the hotel being full the rooms were quite, great soundproofing.
Breakfast was good, buffet style with a good range of options. Staff friendly and very helpful. Had the evening buffet 1 night, great salad and pizza... but only 1 meat choice. No fish or chicken choices maybe the menu needs re-evaluating.
Cafe downstairs had a good selection of options for an evening meal. Quick service, good portion sizes and great value for money. I advise to share the rice portion it was really big.
We've stayed before and will definitely come back.