The service is unique! And all the facilities are always clean! Very beautiful place!
Familienurlaub (4 Nächte), 5. Okt.. 2020
tay at the Sheraton
The room was very expensive and small. Food service and restaurant was below par. Overall for the price of the room I really expected more.
Emily, Familienurlaub (1 Nacht), 18. Aug.. 2020
Reise (2 Nächte), 12. Aug.. 2020
High hopes but not worth it
At check in we were told that the only option for us to use parasol and beach chairs was to buy a $35 (each) resort pass, and that either both of us had to have it or neither of us could. We weren't interested in the other activities the resort pass included, but agreed to get it anyway, only to find out two days into our stay that they had an alternative 'pay per use' option. What's worse, as of now, this 'optional extra' isn't included in the Hotels.com small print page.
The hotel is fine and the food is good (if pricey). We also found the following:
1. Each time we ate at the grill, at least one item we ordered was no longer available, but we weren't informed this until after ordering it and the server coming back to tell us 5 or so minutes later
2. The spa wouldn't honour the discount voucher we found in our room if both I and my wife wanted a massage. Even though only one of us was expecting the discount, they tried to tell us that to use it, only one of us could have a massage (I appreciate language barrier issues, we asked and rephrased 3 or 4 times and got the same response)
3. After waiting a few minutes at the counter, we were shown to seats in what was clearly an area for families with younger children, and we clearly didn't have any. The main restaurant area was not busy, as they reseated is immediately when I asked.
Only after all this did we complain to the duty manager, and the resort pass was refunded, but overall a disappointing experience.
Adam, Reise (3 Nächte), 9. Juli. 2020
Social distancing and mask were required. Awesome customer service as always.
Reise (1 Nacht), 3. Juli. 2020
The design of the lobby is fantastic, staff are very nice, parking fee is cheap as well,
Urlaub mit Freunden (2 Nächte), 9. Feb.. 2020
Great Service. However, they did not fill up the soap.
Familienurlaub (5 Nächte), 25. Jan.. 2020
I love the lobby and the beach property, also the staff is incredible including TRACY Acosta and Miey.
Reise (3 Nächte), 13. Jan.. 2020
Amazing!!! Enjoyed our stay love this hotel
Christina, Familienurlaub (2 Nächte), 2. Jan.. 2020
A fabulous on-the-beach hotel we visited for 2020 New Years day. The hotel had many fantastic shows and we really enjoyed everything, including the friendly boating trip and gorgeous breakfast. Many thanks to Ms. Masako Bargamotov, Director of Rooms, who was even helpful in arranging events outside of our stay at the Sheraton. I would say this particular Sheraton is one of the best Sheratons because of the “Omotenashi spirits” rooted in the Japanese mindset of hospitality centering around care rather than expectation. I highly recommend it!!
T.F., Familienurlaub (3 Nächte), 30. Dez.. 2019