The actual room was pretty good. I like having kettle as well as coffee maker so the tea doesn't have that coffee tang. The check in process and check out process was good and staff in that area were good. Where they really let themselves down is the food and the service of the food. The breakfast buffet was OK, but dinner was brutal. Menu never changes for the whole time I was there, to get a waiter to take an order is a work of art. When they eventually (and I mean eventually) take the drink order, it was a 15 - 20 minute wait, and having to re ask where it was before that arrived, the food much longer. The food quality at dinner was poor and per above comment, the service was dreadful. The actual people were polite and nice enough, but clearly no proper training - no one comes back to the table to see how food is. I refused to pay for part of my food as it was not edible. They made some shoestring fries that were so soggy and full of grease - a real shame as the front desk people were nice, the rooms good and the location great too.