Bali Hai Beachfront Resort and Spa

The hotel was horrible the pictures on the website does not depict the true images of the actual property. I chose this hotel because it was advertised by Hotels.com as 4 stars with beautiful amenities which was by far substandard and should not be recognized as even 1 star accommodations. I had a beautiful weekend planned to propose to my girlfriend which was ruined due to the deplorable conditions of the hotel. Needless to to say I checked in late on 09/11 and checked out on 9/12 . I have complain to management on site which they also confirmed that the room which they had checked me into was not renovated and was very old. The room's exterior door leading to the beach was not able to close securely and we had to use the furniture in the room to temporarily secure us in the room. I ended up checking out the next day on 9/12 and subsequently spending the weekend trying to find some accommodations at other hotels, which was inconvenient because they were all booked. I had to moving from one hotel to another since the were all booked with such short notice. This was the worst experience and 1 demand a full refund .

cary, Reise (4 Nächte), 11. Sep.. 2020

Beautiful beachfront rooms

First of all, the grounds, pool, and newly renovated (non-beachfront) rooms look incredible. So pretty. We enjoyed the pool and the two free welcome drinks at the little bar. Walking right out to the beach was bliss! We loved the beach and amenities. We were a little bummed we couldn't walk to any shops or restaurants, but there were plenty less than a mile in either direction. This property is currently under renovation, and we booked one of the beach-front rooms that has not yet been renovated -- and it was lacking quite a few small conveniences. The bed was very comfortable, but there were only two dim lamps to light the bedroom. No TV in the bedroom. There were no hooks to hang wet towels/suits anywhere - just one on the back of the bathroom door. The only mirror in the place was in the bathroom so if occupied, there was no way to do hair or makeup elsewhere. The living room had a pullout bed for the kids but only came with one pillow. Most of the furniture has peeling paint and is ready to be replaced - which they say they're doing "next month". Overall, we definitely enjoyed our time but hope the beachfront rooms get some upgrades soon!

Andrea, Familienurlaub (1 Nacht), 29. Aug.. 2020

The bar tender Kevin with his friendliness and happy demeanor made our stay a lot better. Property overseeing the beach is perfect.

Abigail, Familienurlaub (1 Nacht), 25. Aug.. 2020

What a beautiful resort and stay. Friendly staff, quiet resort, beautiful, tropical grounds sitting right on private beach. We stayed beachside and it wasn't remodeled yet but it was still really nice I can't wait to see the remodel complete. We look forward to coming back soon!

Jennifer, Familienurlaub (3 Nächte), 17. Aug.. 2020

Great spot - badly managed

Room image at time of reservation didn’t match actual one. Hotel has no security and day visitors occupy pool and beach chairs without control. Hotel staff said they couldn’t help it.

Alejandra, Familienurlaub (4 Nächte), 6. Aug.. 2020

Beautiful beach!

Beautiful beach, very pleasant staff. Our room was very nice! Oceanfront and huge balcony. Will definitely be back!!!

Lindsey, Familienurlaub (1 Nacht), 9. Aug.. 2020

PAradise in AMI

The hotel was superb-the renovated rooms are very spacious with a kitchenette, nice size living room area. The grounds were maintained well. We loved the bar, the live music, the cabanas and bikes for use. The beach access and chairs were great

Anita, Familienurlaub (3 Nächte), 30. Juli. 2020

hotels.com mistake

Hotels.com overbooked me and they had to put me in an old room and still charge me more than online. I tried chatting, emailing and calling hotels.com w no luck. This is very upsetting

Amanda, Reise (1 Nacht), 30. Juli. 2020

Awesome view! The place was pretty clean but certain parts need some TLC (kitchen cabinets, furniture, kitchen drawers, bathroom paint).Office staff is very friendly.

Ana S, Urlaub mit Freunden (1 Nacht), 26. Juli. 2020

ust a few things

The “look” and feel of Bali is amazing. Beautiful renovations and with a good price. The few things we weren’t happy with were minimal, but are listed below: -no-see-ems were terrible! The property could use a good spray. -the beds on the beachfront room was VERY uncomfortable. It’s kind a “roll to the middle” kinda bed. -the shower curtain had mold on it -our room was changed from a king to 2 queens without any preface to us.

Kyle, Familienurlaub (1 Nacht), 19. Juli. 2020