Fairmont Dallas

I’ve stayed here before. You can not get out of the valet parking fees. I love this location. The staff is great. We ordered room service, it was great. The bathroom is small and pretty dark. We couldn’t get our chrome cast to work on the tv. And we also noticed the shampoo bottle was half empty, and didn’t smell like the actual product. Other than that, everything was great. May stay elsewhere on my next trip. You pay $100 per night for incidentals.

From the easy check-in to the great service in the bar/restaurant to the comfort of the rooms and the quality of the in-room food service for breakfast, everything was fantastic. We've stayed at this hotel everytime it is available when we visit Dallas. We had a great time and enjoyed our stay. We have two small children and they also accomodated us by allowing us a late check out (1pm) upon request and a crib in the room. The evening of our arrival the restaurant had already closed but they open it up so we could have a place to sit and eat with the children when the bar area was full. The waiters, valet, room service and other staff were all very professional and kind.

They double charged us for our stay, a month later they still haven’t refunded the money. Also, the second day we were there one of their employees came knocking on our door asking if we were leaving yet. I told her no, that we had one more night, and she seemed surprised. The room itself was mediocre, service at the front desk was nice enough, but bad bookkeeping and obvious lack of communication by their employees made this stay actually unpleasant.

Wedding family get-together. Everything we wanted except for balcony. Great gym too!

The hotel was nice! Especially if you get a good price. Staff were all nice. The problem comes in when you leave. They have charged my card numerous times and I paid through hotels.com. Be careful and look out for transactions a few days after your stay.