Embassy Suites Kansas City - Plaza

The Embassy was once considered as a high-end hotel and now the service has depreciated and I possibly will not come back to the plaza location. There is a big difference from the plaza and airport location in Kansas City Mo. totally not happy.

I was incredibly disappointed that nowhere did it mention that parking was an additional $20 per day per car. My girlfriend and I had to "meet in the middle" for a weekend together and neither one of us were prepared to pay an additional $40 on parking. This should be something that is disclosed.Other than that the room was nice, the food was great. It would be nice if an adult was required to be in the pool with their children. As a relaxing night in the pool or hot tub was impossible because of screaming children cannonballing every second.

The staff was so friendly! Also, when I got into the room, there was a cute handwritten note saying “enjoy your stay!” I thought that was a nice little touch! This Embassy Suites has a fun theme - I like it even more than the one on Metcalf we normally stay in. Will definitely be back!

Found a bed bug. Placed it in a baggie and took it to the front desk. All they would do is reimburse my parking fees. Front desk clerk said that she would have the manager call me. Never heard from them.

All three towels in the bathroom were stained with yellow stains. Bathtub had hairs in it from previous stay. Shower curtain had holes and missing rings throughout so it did not hang up right. We called four different times for room service. No answer anytime. No one came in to tidy up or remove trash at anytime. We did not have the do not disturb sign on the door eber, so they could have come in anytime, however, They did not.