Embassy Suites Kansas City - Plaza

The Embassy offers plenty of extras for the price. The larger rooms, complimentary happy hour, and breakfast are great extras! The rooms are a little older - but definitely worth all the extras. The lobby with fountain is beautiful. They could use better parking facilities.

Very nice.

Overall, I would say this hotel was definitely not worth the price. We were very disappointed with everything, especially for having booked a "Premium suite". First, there is nowhere to park besides at the hotel unless you walk to get there and they charge you for the parking either per day or per night. We had to pay an extra $18.00 per night, which I would have thought that it should have been included in our stay for having a "Premium" suite. Then for internet they have a free standard, but if you want a higher speed, you have to pay per day and not per stay. The TV in our room constantly was freezing and could not watch TV. When walking into the bathroom on the floor, where it transitions from carpet to tile, you were able to feel the tacks from where the carpet should have covered it. I had to lay a towel over it so we didn't step on them. We also had an issue with the bedroom being super-hot and the air conditioning was not working back in that room, which was in the back of the suite. I talked to the front desk the first night about it and they said they put in the order for maintenance, but no one came until the next day after we had to go back to the front desk and complain again. Supposedly, maintenance checked it and said it was working, but they gave us a box fan. For breakfast in the morning, there was only one cook to help a huge line of people and you had to even order pancakes through the omelet line which took forever. I have stayed at better hotels cheaper.

When we arrived there was a dirty rag that I assumed was used to clean our room on the couch. We left it outside our door and it laid there for our entire stay. We asked for an extra pillow and Kleenex to be brought to our room and neither showed. We went to the free cocktail hour and our drinks ( vodka sour and vodka tonic were extremely watered down and had absolutely no carbonation to them. When we went to breakfast the next morning my veggie omelette had very stringy chewy spinach and our orange and apple juice were so watered down you could see completely through the orange juice and the apple juice looked like water. I had friends tell me before we got to KC about their bad experience with this location but I didn’t want to believe it because I’ve stayed there many, many times and always had a positive experience. This location has DEFINITELY gone down hill and I will not return.

The coffe was the worst hotel coffee I have ever had...anywhere!!