Presidente InterContinental Guadalajara

I reserved a superior room through Expedia and was given a standard. When I asked why I was told that the hotel did not have superior rooms and to speak with Expedia. At the front desk they have a sign with "standard, lujo y club" type rooms with no mention of superior room so I felt the gentleman was telling the truth. When I got home I login to the Intercontinental website and found that you do have superior rooms but they are not mention at the front desk. This was a very unpleasant discovery shame on that gentleman. It seems if you reserve through an external website you are treated as a second type traveler. Not good.

Very noisy starts playing music at 830a check in was very very slow

Room service would not answer nor the front desk. Needed shampoo, never showed. No hot water 🚿 Ate at their French restaurant and got so ill. Sick to my stomach. Lost an entire day, couldn’t be far from the toilet. Our family planned trip to Tequila was not possible. They have a mini bar, but it’s locked. Front desk failed to ask or gave me option to leave a credit card to open. No complimentary water whatsoever. Giving the situation, I was ill. Made my stay very uncomfortable. I would not recommend or stay at this hotel again. Complimentary breakfast is a joke. Unless you want to eat in a conference room (literally)

Could not take a shower the first morning I was there because of no hot water. Had to go to a business meeting without shower. I reported it and they said they would fix it while I was gone that day. When I returned at 5, it was not fixed so I had to ask again and wait upstairs for someone to come and fix it. Because of this issue, I was unable to use my free breakfast that day cause it caused problems for my whole day.

The breakfast included was great!