Four Points by Sheraton Kansas City - Sports Complex

Charged me $500 extra for my stay. Said i broke a tv. Did no such thing. Wont reply to my calls or texts. Been staying at this location for many years. Used to be, Holiday Inn Sports Complex. 1st time i have stayed since its been a Sheraton. Will probably be tge last. Unorganized, 16 year old trying to run the reception area. Not his fault, but room keys krpt failing. Lorraine in the lounge was great. Bartending, cooking, and trying to help with front desk. Feel bad for Lorraine and the 16 year old at the front desk.

Front desk was not friendly but room was clean and updated.

The first 2 days had to have someone come fix the wire for the tv for the cable even though no one messed with it. The air conditioning barely worked and it was pretty hot outside. Housekeeping cleaned the room and left the door open. Unsure how long the room was open no one from housekeeping was on the floor. We returned around 5 pm to an open room! The hotel room s under renovation and the wallpaper in the closet was hanging. For the rate per night he it was a rip-off!!

No pool, no bar, charge for breakfast. How long can renovations take? Really uninviting. Small rooms with wore out beds. Right another hotel.

We were there for a Cardinals game. The hotel was right across the street. We(as did most) just walked to game. Hotel room was clean and quiet. They were a little slow on having rooms ready at check in time but that didn’t bother us. There are several complaints in the reviews about the pool being closed and construction but this was never an issue for us. We weren’t there to use the pool and we never heard any construction noise. If you have kids and the pool is important then I think the sign said something about being ready by June 30th or July 30th...? There is a restaurant/bar in the lobby...so in other words no free breakfast. There is a Burger King and a convenient store right in front of the hotel if you’re looking for cheaper food or drinks. Would stay again.