Holiday Inn San Antonio - Riverwalk

The view, the cleanliness of the room, the service!! Everything about our stay was perfect!

Check-in was fast and easy. The clerk was so friendly and present. Bed was so soft. Room overlooking Riverwalk.

Always a great experience excellent customer service

Room was great nice and clean and spacious more bang for your buck. Will book again

I was very pleased with my stay. The site is very clean and my room was very comfortable.

The hotel was updated and neat. Every employee I spoke to was very polite and helpful. I didn’t rate our stay higher because of a few things. First, the check in process too much longer than it should have because the woman at the front desk alone, and there were several parties checking in. Second, while there were signs everywhere stating that masks are mandatory in public areas, very few people actually wore them...including many of the employees, even in the restaurant area. There was no information in our room about room service, tv stations, movies offered, area attractions, etc. that you typically find in a hotel. I'd assume this has to do with Covid-19, but there was no notification of where to look for this information instead. Even the guide on the TV had no information about upcoming shows! We stayed two nights and our room was not attended to, and did not have soap to wash our hands until I went to the front desk to ask for it. When I mentioned that I needed it because no one had attended to our room it was completely unacknowledged. These are all minor things, but enough that I would choose another hotel next time I stayed on the Riverwalk.

We had planned for a nice evening at the holiday Inn for our anniversary night only to find some of our towels and sheets dirty. The smell in the room wasnt the most inviting either.

Hotel was super understaffed.

The hotel overall was nice but every time we walked out to go on the river we would have to step over homeless people and we did not feel safe.

There was a used razor behind the T.V. and the cleaning people walked in my room before check out without knocking on the door. I was on the balcony wen i heard the door shut then went to see who it was and they try to hide by the elevator. The front desk did not have a host half the time. I was stuck in the exit ramp of the parking garage and no answer on the call button then i used my phone to call the desk and no luck aswell. I went to the pool with my girlfriend and three people that worked there were in the whirlpool drinking beer out of glass bottles and told us that the pool was closed even tho they where there listening to music and drinking and swimming. One of the guys said we work here and the pool is closed.