Sheraton Pentagon City Hotel

Es ist ein sehr großes Hotel. Der Service ist gut und schnell. Die Lage ist gut.

Sehr schönes Hotel und sehr gute Lage. Das hoteleigene Shuttel ist sehr hilfeich.

Main Hotel seems to be good, Tower 2 is way under the expected quality. Never seen a Hotel with room in the basement and being that expensive. Main Hotel might be good, but Tower 2 is like a Motel but way to expensive.

Das Hotel ist toll und zu empfehlen. Doch leider bin ich mit der Politik "OHNE Frühstück" gar nicht einverstanden. Und es kostet nicht wie im Kleingedruckten angegeben ca. 16 sonder 21 USD!! Dafür esse ich sonst wo mehr und viel besser!! Abgesehen davon war es nicht wirklich eines Sheratons würdig (Potomac Restaurant, also eigenständig) und die Qualität nicht überzeugend. Leider, denn sonst war das Hotel eine erfreuliche Erfahrung!

I made my booking on hotels.com to stay at this hotel two weeks prior to arriving and paid in full. When I got to the hotel they told me they couldn't find a room for me. They said they were fully booked and under construction. I asked after waiting several minutes while other people were checked in and went to their rooms after me what the problem seems to be. They said they didn't have a room for me. I don't understand how a room that is paid in full 2 weeks prior to my arrival all of a sudden doesn't exist anymore. the staff at the front desk eventually upgraded my room. However, the cable television did not work. When I called the front desk and told them they said they were having problems in the hotel. The pool which was a major reason why I chose this hotel, was closed for winter hours and only opened at 5 p.m. Monday through Friday. This was not stated on the website. I tend to swim early in the morning and was unable to do so. On the weekend the pool didn't open till 10 am. I realized I had forgotten to bring a toothbrush, so I called the front desk and asked if they had a toothbrush. They said yes they did and would bring it to my room. And hour later, I called the front desk again and said I had called an hour ago and asked for a toothbrush and still had not received it. I waited an hour and 15 minutes total to get a toothbrush sent to my room. The hotel provides a shuttle. We almost missed it because the driver didn't announce it in the lobby where we waited.