Booked through hotels.com on the basis of price, location and ability to pay on arrival. The payment was taken two days before arrival, hotel said they have no control and the messages I send them through hotels.com are not received by them. Not sure of the truth in that but won’t use hotels.com again. Hotel was ok. Easy to find and check in. On arrival we only had one pillow each, asked for more and told they don’t have any. There was only one large and one hand towel in the room, didn’t bother wasting my time asking again. Room was very comfortable, another guest gave us pillows spare from their room. Room was dated and could do with some repairs but was clean and very good value for money. Had they not of taken the money from my card and let me pay on arrival as arranged, supplied the pillows and towels it would have been 5*