I can honestly say this is the worst hotel I have ever stayed in. The staff, the lack of cleanliness and quality of the room and the food at breakfast were all well below the standard you would expect.
Upon arrival I gave over my passport to aid in finding the reservation, the gentleman wanted my boyfriends passport and continued to tell me we didn’t have a reservation… I explained the reservation was in my name not that of my other half, but he continued to search for his name, after 10mintues of him rudely telling us we didn’t have a reservation I asked to see the list off him and found my own name, he eventually conceded that we did have a reservation and gave me a key. When I asked where our room was another member of staff appeared took the room number and marched off leaving us in his wake as we navigated the cobbles with our bags!
The room itself was terrible, light fittings and plug sockets hanging off the wall, with exposed wires. The plug sparked when you plugged anything in!
There were no towels in the bathroom, and although there was aircon, you couldn’t have it on while sleeping as it sounded like a jet engine taking off! There were also a number of woodlice in the room!
Upon checkout we handed in the key and we walked around the corner to continue our onward journey only to be chased down by a member of the staff in his car who was shouting at us in the street for stealing their towels… I was speechless !!