2/10 – Mangelhaft
29. Dez. 2024
Dirty rooms
We were very disappointed by our stay at Tru. We switched rooms twice due to the rooms not being cleaned by house keeping. The first room had makeup on the sheets and hair in the bed. The second room was just as bad. There was a pill on the floor in the bathroom, hair on the toilet seat, and the sheets were filthy. Not due to stains, they were not cleaned at all. See attached. The woman at the front desk for the night shift was understanding, she showed us the room prior to moving us. Her manager requested photos but has not reached out regarding the matter.
We’ve stayed at Tru while on vacation in Tennessee and it was an absolute wonderful experience. It was disappointing to see that the one in Auburn wasn’t kept to the same standard.
Chelsea
Chelsea, Familienurlaub (1 Nacht)
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