The front of house are excellent, super friendly and helpful, and the room sizes are outstanding compared to most hotels. Technology like WiFi and streaming to the TV could be improved - but overall it works OK. Having a kitchen in the room is ideal for those on a longer-term stay or who prefer to cook and dine in.
The hotel is obviously needing some TLC in most of the rooms, the ones that have been refurbished are much better, so try asking for a refurbished room.
Stay on the upper floors and the outside noise - whilst it's not bad, is way less.
Great views of the park, city and harbour.
We stay in the Akl CBD one or two nights a week, and so far Avani Metropolis would be our preference (other than when they have a cruise boat full of guests when it becomes crazy pricing).
Highly recommended!