I do not recommend booking this hotel through hotels.com.
On arrival I was told I had booked the basic room, no mention of this on the hotels.com website just listed as a king size room.
Receptionist told me these rooms were all ground floor and faced away from the lake.
Not much of a welcome, had to ask how to get to the room, offered no help with the luggage.
Room was fine but door banged each time someone entered the shared corridor.
Car parking is a mess unless you pay for additional parking charge to park in the secured car park, still with a disclaimer that cars are left at your own risk.
One day room was not made up by 4pm requested a service and this was not done by 5pm! So cancelled the cleaning.
There appear to be a lot better options to stay in Taupo.