4/10 – Ziemlich gut
27. Dez. 2024
Not what you pay for
Was extremely disappointed to arrive and NOT get the reservation I was promised (and paid for prior to our stay). I called the day before and the day of our reservation and was confirmed with two rooms ocean view with patio and fire pit and when we arrived - one room was moved to another level with balcony only, the other room was with a patio and no fire pit! One room was not ready for 2 hours and we were not given a discount, food vouchers and/or parking covered for our trouble. To continue, this was a surprise trip for my friends and when the rooms were not what I had paid for and not adjoining, I asked to speak to a manager who implied I was lying when I informed him I had contacted the property twice prior to arrival to confirm my reservation. It was the most expensive humiliating experience I have had and unfortunately this traveler (who visits south county more than twice per month) will NEVER be staying at this "resort."
Verifizierter Reisender
Urlaub mit Freunden (1 Nacht)
Von Hotels.com geprüfte Gästebewertung
