While the staff was exceptionally friendly and accommodating, and the breakfast buffet was delightful, our overall experience was disappointing, particularly given the hotel's 4-star rating. Upon checking into our junior suite, we found that the cleanliness was not up to standard, with noticeable stains on the floor, walls, and baby bed. Additionally, some elements of the room’s interior were damaged.
We were promptly offered an alternative room, which was an improvement but still did not meet the quality we would expect from a 4-star establishment, especially considering the price. As compensation, we were offered a complimentary coffee, which was a nice gesture but felt insufficient given the issues we encountered.
Unfortunately, based on this experience, we found the stay to be overpriced and below the level of quality we had anticipated.