6/10 – Gut
30. Nov. 2024
Again just to help !
As someone who travels often for business and family, I'd like to offer my review: I intend to provide constructive feedback on my recent stay. While the property boasts spacious suites with kitchens, perfect for families, its current state falls short of expectations. The surrounding vacant lots and lack of nearby amenities are significant drawbacks. Our check-in experience was pleasant, thanks to the friendly front desk staff. However, the night staff seemed less accommodating and more focused on socializing. The hallways were clean, but the elevator required attention. Our room had several issues, including broken curtains ripped not In working order and dirty, a missing cabinet drawer, and signs of a major leak. Although the tub and toilet appeared clean and new, the room had visible dirt, dust, and grimy . The carpets were neglected, and the cleaning practices lacked attention to detail. We used Lysol wipes to disinfect the room, and the phone was not working properly. The pillows were uncomfortable lumpy and flat. To improve the overall experience, I suggest using consistent lighting throughout the units and addressing the aforementioned issues. With proper management, this property could be a good place and offer great stay!
Breakfast has great possibilities, but staff seem overwhelmed, affecting their ability to maintain cleanliness, refill items, and clean tables, ultimately leading to unfriendly, unhappy staff.
Jennifer
Jennifer, Familienurlaub (2 Nächte)
Von Hotels.com geprüfte Gästebewertung