Hotel la Gran Vía

The location was great and it was very safe. The bathroom was open top concept so it felt very cold to have a shower. The shelves in the fridge were rusted. It was advertised that staff spoke Spanish and English, but nobody in the front desk spoke even one word in English. They just gave me the key without even written instructions in English. Breakfast was buffet and good, but the person who was serving looked very unpleasant. Although it was buffet she had to dish up the food. Jonathan, the door man, knew a few words in English and he was warm and friendly. I think this hotel is for people who speak Spanish and they should advertise it as such. This hotel has so much potential, but regretfully the management doesn't know what is going on in the front line or doesn't care.

Room was large and spacious. No privacy using the toilet. Window covers need updating.

My husband and I arrived first, then I ask them if my 8 years old granddaughter could stay wirh us, cause when I booked the room said the accommodation it was for 3 people. They charged me 2 nights for grand children. Then I called them to ask if my younger 3 years old grandson could stay in the pool with for a couple hours and the receptionist said we had to pay for the little boy😥. They charged for everything and the hotel has 1 elevator broken. The housekeeper did a great job, the bellboy , the waiters at the restaurant who serve the breakfast, were very good, the bartender at the pool very kind. They saved the poor conditions of the hotels with their good service. Definitely I won't stay in that hotel anymore. I tried to cancelled my reservation but they didn't want to refund my money. Even of all those negatives things, our vacations were not ruined.

Keep drapes closed and ac running always. Strictly for Espanol guests. No English spoken. No restaurants nearby. Very stingy with towels. Cheap toilet paper. The big one NO HOT WATER for the entire stay even after complaining about it. No bottled water.

Great location and price, will book this place again.

Great service, great people

Staff was very friendly, breakfast was very good, condition of the hotel fair but the value of the hotel was great

This is an amazing hotel. It's located about 5 minutes by taxi from the old city (the main tourist area). Lots of restaurants and markets nearby. The room was HUGE! with a stunning view of the ocean. Absolutely one of the biggest hotel rooms I've ever seen in my life. Breakfast was provided too. I loved this hotel.