We booked and paid the Luxury Rooms Contessa Vitali (***, 35 m2, city view) in TGR SV. STOSIJE 4, Zadar, for two nights at the end of August 2021.
Upon our arrival, Mr. Dali brought us to an apartment in Ul. Hrvoja Vukčića Hrvatinića 8, Zadar, which is about 350 meters away from our originally booking.
We were really shocked as we entered the apartment. The apartment was obviously not what we have booked, neither the location nor the furnishing. The furnitures are not only old fashioned, they also smelled old. Not even my grandma will like it. And it only has a view to a dark backyard.
We asked for our room and showed him the pics from the Hotels.com. Mr. Dali keep saying that this would be the room that we booked and this was the only free apartment they had.
We were so tired to argue with him and we told him that we will clarify this right now with Hotels.com. Then he suddenly mentioned that there’s a water piping problem in our originally booked room.
The person, whom Hotels.com talked with, told Hotels.com that we have an offer for upgrading to a ****-apartment, which is new renovated, and we did reject it. WHAT??
Thanks Hotels.com for canceling our booking. We were able to book another hotel on the spot. This hotel was so helpful to check us in even after the regular check in time. It’s already 22:30, we were so exhausted after these 4 hours drama.
PS: The Luxury Rooms Contessa Vitali (***, 35 m2, city view) was still available in Hotels.com on the