Henann Palm Beach Resort

the place was amazing,good location, buffet was excellent, superb room ,i will come back again in this place,except wifi is slow but i can still give them 10 score

We could not travel to the Philippines due to the 2 earthquakes that happened in April on the day of our trip. All of the hotels of our trip agreed happily to cancel our reservations and to refund us the money except for Hennan, but this is not even the main issue, their customer service is the worse I have ever experienced. They made me and hotels.com team call them over 10 times with dozens of emails, they have asked for many documents but didn't do anything. They kept saying that hotels.com has to cancel the reservation and when hotels.com called them to do so, they simply didn’t give them any confirmation, they even closed the line in our face. Since it was their main intention not to cancel the reservation, I don’t know why they didn’t even say it form the beginning and they kept lying and make us lose time and money by calling them. By the way, I must thank hotels.com customer service who were more than great & followed up this issue very seriously as if this was a personal case of each of the team. Do yourself a favor and book with another hotel in Boracay that knows how to deal with their clients in case any problem occurred with you.

Luxurious modern room with amazing beach view! The pool is lovely too. Breakfast buffet was also wonderful. However, you have to call and ask for room cleaning otherwise a lot of the time they won't do it.

Great new facility. Over priced ground transportation. Shared with the staff ahead of our arrival that we were celebrating our anniversary and didn’t even get a greeting or a congratulatory note. Very disappointed about that.

It's a new hotel, with new facilities and fairly new staffs. The hotel is located in the middle of station 2 and 3. Room is fairly big and new, breakfast is nice too. Lobby is too small for a hotel with 200+ rooms, always packed with people waiting in the lobby. Staffs at the front desk are too slow at check in and most of the time poker faces. Half way of showering, there is no hot water （9pm）and they asked us to wait for 20 min.（They didn't explain what happened ） We only stayed there for one night, so not sure it's a regular issue for the hot water supply.