Luxury Old Quarter Hotel

Alles in allem ein wunderbares Hotel, dass sich nicht hinter guten europäischen 4 - Sterne Häusern verstecken muss. Das Zimmer war sauber, komplett ausgestattet und angenehm groß. Das Frühstück war stets frisch und sehr lecker. Die Lage zentral in der Altstadt super für Ausflüge zu Fuß. Sollte ich nochmal nach Hanoi kommen, kann ich mir gut vorstellen wieder hier zu landen.

Had the most relaxed stay at luxury! Would highly recommend it there so helpful with information about the city and with trips and tours

Rude and lots of Ants in my room with no attention from the staff even cared.

We picked old Hanoi because lots of choices of restaurants, not a far walk to the Prison. Our room was comfortable, however, the bed was against the wall on one side, thus made it difficult to get out of the bed, plus it was low to the floor. AC worked great, breakfast, you could get eggs to order. Several places to take your laundry within w@lking distance from hotel. The staff wanted to please you.

They mixed up my reservation with someone else's and made me move room several hours after checking in. Did not apologize. I don't understand because they took a copy of my passport and saw my name. At first, they argued that I only booked 3 nights instead of 7. I had to show them proof, which they didn't believe. This is not the way to treat customers in my opinion. When I wanted to upgrade, they wanted me to pay more than if I had booked online.