MGM National Harbor Resort & Casino

Contactless Check in process was very smooth. Room was immaculate with very nice view, spacious, and comfortable bed. TV was large, very sharp and crystal clear picture. The TV mount was nice and allowed swivel and access to ports. Shower was very roomy but hot water was scarce each day. Using the app to control the elevator was somewhat challenging with a case on the smartphone so consider removing your phone case or going down to get a physical key card made for your room and elevator. Lots of restaurants to choose. All good was good at Gingers, Shake Shack, and the Steak House. If you're gambling, know that the table games are very expensive (compared to AC and Vegas) even during the daytime. That was disappointing. But overall a nice stay.

The room was not fully cleaned prior to my stay. Also Supplies such as tissue were not in the room.

The front desk didn’t inform me how to use the elevator I had to find out from another guest that you had to use your room key card to activate a floor selection. Although I really like this security feature, it would have been nice to have been told instead of standing helplessly inside a square box going nowhere until someone joined me and I saw how she got the thing to work.

Beautiful hotel. This visit was to see Tiffany Haddish’s comedy standup show there. Gorgeous hotel, the rooms are immaculate, but the slot machines are so tight. No winnings.

Our stay was decent. The staff was very friendly and accommodating, however our first night, housekeeping failed to clean our room, despite the fact that we left the service room light on. The did rectify it once we called down and sent someone to clean. Room service breakfast was brought up not on a try or room service table, but a takeaway bag and cup carrier?? I found that very off putting and not the level of service one would expect from an MGM Grand-level facility. Lastly, an issue I am STILL trying to resolve, I forgot some clothes inside the hotel closet drawer, the same day we checked out but had already traveled out of the area. I immediately called the property when I realized it, I was instructed to fill out a lost item form online, which I did. It has been over a week and NO ONE has responded to my inquiry, not even to say that it has been received. I call and never find anyone in the lost and found department. So am I to assume that my items are LOST or FOUND AND USED BY STAFF??

It started great. We arrived, checked in pretty quickly and went to our room. It was supposed to be king, but was two doubles. Had to go back down to the desk and then wait in line ten minutes, only to find the king we requested was not clean yet (at 3:20). Front desk said they would call when it was ready, should be soon, only a manager had to do a walk through. We went to have a beverage and after 4:00–no call.back to the front desk-“just waiting on a manger to walk through!” We finally got into our room, it was lovely, and everything else was great we saw a show, ate at one of the restaurants, and had a restful night. We would definitely stay again.

Beds are comfortable. Check in was slow and painful, rooms weren’t ready until 5:30. There was an old pair of underwear under the sink in the bathroom. Walls are very thin and I had to listen to an amorous couple several times, including at 2am.

The beds were exceptionally uncomfortable. Also, we had stayed at the resort to have the availability of 24 hour food as my wife was there recovering from surgery only to find out that half the restaurants were closed for seasonal maintenance. Additionally, the lack of a refrigerator in room and lack of a door separating bathroom from bedroom was a little annoying as was the inability to regulate room temperature. Service, however, was great.

The room was large and spotless. The beds were super comfortable. I liked all the options for turning on specific lights or all the lights. The bathroom was big enough (double sinks). Shower worked, got hot quickly, and had good water pressure. The turn-down service was on point. Almost as soon as I left my room in the morning, it was cleaned and reset. I didn't play in the casino. So, I can't comment about that experience. It looked nice when I walked through it.

Beautiful room, wonderful view.Good place to stay if you are going to the casino.