AC Hotel Bloomington Mall of America

I am appalled at the level or service at this hotel. The hotel staff is incompetent at best. I decided to extend my stay by a night and paid for an extra night, exchanged my keys and then called to let them know I was vacating the room and would like it cleaned. My room was never cleaned. I returned at 10:45pm to a dirty room, I made beds, no towels, no toilet paper (as they neglected to leave any the day prior), no shampoo and full garbages. When I called the front desk, the gentleman said “well it’s your fault for extending your stay. We had the room checked out”. So basically they are mad I gave them money?!? I did everything on my end, going own to the front desk to exchange my keys and calling to clarify that I would like the room cleaned. We leave the room clean as it is (bags all zipped and everything picked up and put in its place). I take pride in that. The response I have since received from management explains that my room “was cleaned as they confirmed with housekeeping but not to my satisfaction”. Umm... my tip was still there, my beds were unmade... NO ONE ENTERED THE ROOM! To be first told “it’s my fault” the room was not cleaned because I stayed longer and then be told that I am basically a liar is just plain disrespectful. I swear on the life of my child my room was NEVER entered after we vacated for the day. This wouldn’t be an issue if for the past two days I had been shown an iota of respect. However, I am literally disgusted at the responses. Stay away!!

Wonderful hotel. Not so friendly hospitality. The staff barely acknowledged me or at least smiled.

this place is very nice and right next door is a great reasturant.

love this hotel and crew for business or personal. Always welcoming and boutique.