We all love this place !!
Friendly staff , great place , very clean and neat !
Jenny, Urlaub mit Freunden (4 Nächte), 8. Feb.. 2020
Beautiful property. Conveniently next to a lift. Would stay again
Reise (4 Nächte), 6. Feb.. 2020
We loved everything about this property, we did not want to leave.
Familienurlaub (7 Nächte), 1. Feb.. 2020
My friends and I go to this hotel every year during ski season. I have been stayed in this hotel for past consecutive four years. This is my first time to drop comment because I have to do it this time. I do like this hotel in terms of location and property condition. Service is overall good. EXCEPT.... the hot spring spa... that's getting worse, worse and worse every year. The first time of the case was that my wife/friend was enjoying hot spring but suddenly two female wearing swimming suit going into the hot spring. My wife told them it's not allowed in Japan hot spring but they insisted and my wife had no choice to leave and told the hotel staff. The recent cases were really shock - one female was bringing her mobile phone inside the hot spring (remember that all other female were wearing nothing) and keeping to watch her mobile; one girl was wearing underwear going into the hot spring. This time... my wife had no choice to report the cases to hotel staff. What the staff response was they had put the user's guide inside the hot spring and they could do nothing if their guests didn't follow to do. I don't agree with that. Actually, who will see the user's guide (a small piece of paper) in case if it's noticeable before using the hot spring!!! I have stayed over 50 different hot spring hotels in Japan and most of the hotels will give me the hot spring guide during check-in so that I can be reminded about this. So AYA must bear a lot of responsibility about aforementioned.
Familienurlaub (3 Nächte), 12. Jan.. 2020
Fantastic stay with excellent customer service. Rooms could use a mirror though! Besides the one in the bathroom
Romantikurlaub (2 Nächte), 7. Dez.. 2019
Nice and new. King size bed is super big. Great!
Except the bathroom roller blind have a damp and unpleasant smell. Bathroom floor tiles sticky and look dirty which is the downside.
Prefer individual seal packed shampoo, conditioners and bath lotion.
No body lotion is provided especially during cold weather.
Too early for check out at 10am. Maybe 11am will be better.
JY, Familienurlaub (2 Nächte), 5. Dez.. 2019
Nice apartment, friendly international stagg
Andrew, Familienurlaub (3 Nächte), 26. Nov.. 2019
All staffs are very helpful and friendly. Will come again.
Reise (2 Nächte), 18. Nov.. 2019
Beautiful property, great value during off season
Jonathan, Geschäftsreise (2 Nächte), 12. Nov.. 2019
The concierge was very helpful in booking activities and restaurants
Very nice rooms and very convenient location
Karen, Familienurlaub (5 Nächte), 5. Aug.. 2019