EAST, Miami

Waren nur einen Tag da - wegen des Sturmes Irma. Aber SUPER Hotel mit SUPER nettem Personal.

Empfang sehr freundlich! Zimmer sind sehr schön, Downtown ist gleich um die Ecke. Frühstück kann sehr stark verbessert werden, potential nach oben.

The hotel is located in the Brickell Area of Miami. Keep in mind when you go there, that the constant noise from the construction site (facing hotel) and traffic is tremendous. I would not recommend this hotel if you want a relaxing holiday. Great for short stays, if you are in town for business or shopping. We really missed being able to sit outside for breakfast. The hotel does not serve breakfast outside, only inside at the frosty, air conditioned Quinto Restaurant . -Why they do not use their beautiful terrasse for breakfast as well, is a mystery to me. Diner at Quinto Restaurant was great). The swimming Pool is most of the time in the shade and good look getting a drink there, the Pool Boy is extremely lazy. When staying in Miami keep in mind, that many employees only speak Spanish. Might to want to brush up your basic Spanish a little bit.

Tolles, modernes, sehr stylishes Hotel an einer top Lage. Grosses Zimmer mit tollem Bad. Die Zimmer sind sehr sauber und gepflegt. Das Personal ist sehr nett, man muss aber mehrmals fragen und viel Geduld haben, bis das Anliegen/Problem gelöst wird. Das Frühstücksbuffet ist super.

I was excited to return to Miami and to stay at this hotel which looked nice in photos. It was just as nice in person but the service was beyond disappointing. 1) Inspection policy - For starters, they have a weird policy (that I wasn't aware of before booking) of needing access to your room at least once every 24 hours. So even if you don't need any room service, you are supposed to make an appointment to have someone enter your room at least once a day. I don't get it either. 2) Food delivery - For a five night stay, it was a no brainer I would order food at some point. It seems as a means to discourage ordering out of room service, they refuse to allow the delivery person to bring the food up to your door. I asked if someone at front desk could bring up the deliveries, they said no. Not even for a fee due to food safety issues. Okay understandable. So can someone escort the delivery person up to my room? The answer is still no. No reason was given. For the money you're paying, it should be an expected service. My last stay at the Hotel Victor in Miami Beach, they offered great service and would have someone escort the delivery person to bring you your order. Pro - I requested a fridge and they did grant that so that's probably the one positive thing. Overall not happy with my stay or service. I expected better customer support.