CasaSur Palermo Hotel

We loved the hotel. The staff were super helpful and really lovely. Room was really comfortable and large. Nice breakfast, with lots of variety. We also had a very nice lunch at the restaurant. The location is excellent. Palermo is a great neighborhood, and the walk to the subway, which will get you everywhere, was not long at all.Excellent retaurants in the vicinity, and we discovered a gluten-free bakery, just too late to try it out.

Buenos Aires was to be the start of our two week vacation. Our daughter lives in Argentina, and though she doesn’t live in BA, she knows the city well. She recommended that we stay in Palermo, since good restaurants and clubs are plentiful in this area. We prefer small, boutique hotels, and this fit the bill perfectly. I feel we received great value for the quality of the hotel. Also, breakfast was included in the price, and it was a very nice buffet in their ground floor restaurant. The employees were all very friendly and helpful, with a particular shout out to Andres, who gave us great suggestions on restaurants, shows, etc.

Hotel is hip and has a cool vibe. Staff - as it is mostly typical in Buenos Aires - doesn’t care to give a smile or to show any kind of attention. Breakfast is a complete and utter let down at this price point: - there’s not enough variety of food, everything looks bland - It’s VEGETARIAN breakfast. You the client that pays 150 USD + per night doesn’t get to decide what sort of eating you want in your life, the hotel forces it down on you. - asked staff for an omelette - completely vegetarian - the omelette never came. Went for breakfast outside of the hotel, didn’t want to start my day without proper food.

Great staff, elegant vibe, cool look, amazing dinner!!

Staff was very friendly. Room was very clean.

The hotel was beautiful and modern, the location was perfect, right in the middle of all the restaurants and bars you want to visit. If I can criticize something, would be the front desk people, don’t get me wrong, they were super professional, but really cold and unfriendly. Not a how was your day, or how was the restaurant we recommend it, or at least how was your 9 nights stay at our hotel. Just bizarre!

Room was very clean, Staff was very helpful and friendly.

Great neighborhood and incredible customer service!

Great customer service! They went above and beyond to accommodate our stay and would highly recommend the hotel. Also in a good and safe neighborhood with lots of delicious restaurants in walking distance.

We liked this hotel primarily for its location. Beyond that we found it lacking relative to the number of stars it received on the app. Pool was out of order and based on reviews seems to have been for some time. Despite the fact that this was a significant criteria in selecting the hotel, the front desk staff told us where it was located when asked but not that it was out of order. Shady to say the least. Cleanliness of rooms was fine but not five star by any stretch. Bed and linens were really lacking in number and quality. Three stars there would be very generous. Biggest reedeeming quality is the location. But, my hunch is you can do better for your money.