21st Floor 360 Suitop Hotel

Friendly staff

I picked here for my bride to stay the night before our wedding. Then I get a phone call from the friend staying with her to say that there was no hot water! What makes this worse is that my bride was mid shower with soap in her hair! I am appalled. As if the day before your wedding is not stressful enough, she had to deal with this. Washing her hair out with ice cold water. When we mentioned what had happened to the person at the desk their response was, and I quote, "It happens." Excuse me?!?!?!? When I book to stay in a hotel, I do not expect that a basic necessity such as hot water to be an issue and I am confident that had my bride stayed anywhere else, I would never have a gotten such a phone call nor would I have recieved such a response from the hotel, "it happens!" When I pay for a service, there is a general understanding that the service will be provided not that I will be told, "it happens" with no offer of compensation or gesture of good will. I would continue writing more about how upset & annoyed I am that my bride was in tears the night before the most special day in our life but I'm running out of chatacters. 21st Floor Suites, this is unacceptable and quite frankly disgusting and I don't think we will be staying here again.

I have stayed here many times before. Great location, great apartment and great staff.

The reception staff were all friendly and welcomed us with smiles. The suite was nicely decorated and had everything we needed. Breakfast out in restaurant was great as well as Saturday morning in the hotel Extras for shabbat were all provided including a beautiful while tablecloth. Can not beat the location or the view. Would definitely stay there again! To avoid confusion just make sure your cab driver knows the drop off is Migdal Hair / City Tower address is mordechai aliash 2.

We loved our stay! Welcoming staff in a prime location; the staff really went above and beyond to meet all our needs. We felt that we received great value for the price. The included breakfast at local restaurants was also a winner, as was the stunning view of the city and the unique loft hotel room. My only concern is the windows. Awesome windows that open up to the outside, but this would be scary for me if our small kids had been with us.

The pictures of the suite we booked on the site are not of the room we got ,the room in the hotel was really different!!!

This is a lovely boutique hotel, close to the Machane Yehuda market -- a little under a mile from the Old City. If you get a Jerusalem view, the views are spectacular.

Top location in Jerusalem, you will stay on the penthouse floor with fantastic view. You get an upper bedroom plus a 'downstairs' living room w sleep sofa -Super if you are going with another family or couple - we had 4 such suites for a large family group. You get to be close enough to spend extra time with each other in a very comfortable setting

Despite the wonky name, this hotel was a solid 10. The rooms and bathroom are spacious, beds are new and comfortable, and the view is spectacular. The AC was perfect in Jerusalem’s summer heat. Did I mention the view? You have 3 choices for breakfast and we loved Cafe Rimon. The location is excellent, right at the top of Ben Yehuda Street, about a mile from the Jaffa Gate, with buses outside the building and the tram at the end of Ben Yehuda, plus a grocery store in the basement. All staff spoke excellent English and made good recommendations. Highly recommended.

The hotel was absolutely beautiful and in an amazing location. The staff was super friendly and helpful. I would definitely stay here again.