4/10 – Ziemlich gut
26. März 2023
The Hotel itself was nice, especially for kids as they have a small „zoo“ with butterflies, snakes, crocodiles etc. The main problem however was the accommodation. Yes we are in a jugle and yes it is humid, but please make sure the air conditioning is working, which was not the case in our room, the smell was strong when entering the room, the clothes adapted the smell soon and bed pillows did smell too. I reported the problem and the staff tried to fix it I was told - however it was not fixed. We could probably change the room, but as we had only one more night we decided to stay, luckily we got brand new pillows. My recommendation to management is: please check if the aircon is working in all the rooms and only assign these rooms to guest as this will decrease the good reputation.
Marius
Marius, Romantikurlaub (2 Nächte)
Von Expedia geprüfte Gästebewertung
