Run down and definitely NOT family friendly
We had a terrible stay here. After a 7 hour trip from Sydney we arrived at 10pm needing a good night's sleep. We had booked a Queen Spa Suite which was advertised on Hotels.com to sleep up to 3 people. It also stated that roll away beds were available for a surcharge. Upon arriving, we got to our room to only find a Queen bed for my husband and I and our 16 year old son. When I asked Brad the owner about a bed for our son or a rollaway, the answer was simply no and that I had booked the wrong room and that this room only takes 2 people and that the 3 people advertised means that you can have a child in your bed with you not a separate bed. At 10pm at night, we had no other option as it was the Easter weekend and all of Griffith was booked out so my son had to sleep on the FILTHY carpet on the floor which Brad the owner saw and had no issue with. We asked for pillows, blankets etc but we only received one blanket and a sheet but no pillow. In the morning I decided to ask again for a bed for our son to which again the answer was no even though the room was large enough to fit another double bed and it was advertised for 3 people. We bought an airbed for our son to sleep on, not what you'd expect to have to do at a supposedly 4 star motel that advertises it is for 3 people. The room was run down and the gym equipment all broken and not useable. We left a night early and the only nice thing that happened was that Brad refunded the cost of the night we didn't stay.
Vicki, Familienurlaub (3 Nächte), 1. Apr.. 2021
When booking the photo shows a room with a window and all seems quite clean. On arrival we found the room did not have any windows and really needs to be aired , seemed to stuffy and smelt .
We ended up only staying for one night instead of the paid two.
Familienurlaub (2 Nächte), 14. März. 2021
Great inside room with skylight. Very modern and clean.
Only thing missing was a functional alarm clock/phone. Otherwise great. A
Geschäftsreise (1 Nacht), 13. März. 2021
Everything was very good. The rooms was clean and neat and the undercover parking was secure.
Familienurlaub (3 Nächte), 8. März. 2021
great that they offered secure car parking, friendly staff, amentities were good, great location,
Familienurlaub (2 Nächte), 5. März. 2021
Central to the city and within walking distance of shopping precinct.
Familienurlaub (1 Nacht), 26. Feb.. 2021
Quality facility but check which room you have
Room had no windows and was like a dungeon. We left and stayed somewhere else.
Stephen, Reise (1 Nacht), 15. Feb.. 2021
Location was good. Room was ‘tired’ and very light from room vent thing. Staff lovely!
Familienurlaub (1 Nacht), 12. Feb.. 2021
Great service. Very helpful front desk. Good Italian restaurants within walking distance.
Adrian, Familienurlaub (3 Nächte), 4. Feb.. 2021
Good value for money in the heart of the town. Modern and well appointed - although the skylight shutters are a problem for insomniacs and could not be closed by guests.
Reise (1 Nacht), 30. Dez.. 2020