The Level at Melia Caribe Beach - All Inclusive

The Level Melia at Punta Cana was a great discovery. The Location feels like being in a Tropical garden. The Service is excellent and we will miss the friendly statt. we booked all inclusive and the Quality of the Food was superb. all in all great experience. we will come back

We decided to stay at the level in hopes to get quality. But the reception to check in was very slow and that was already a slight damper, but not big enough to make a fuss about. Throughout the stay we’ve tried multiple restaurants, but quality was unacceptable. The food were accompanied by an uncannie amount of flies. The cleaniness was one of the biggest concern, for example we arrived seeing spilled fries on the hallway by room, throughout the duration of our 4 days stay it was never cleaned up. The cleaniness throughout the resort was in similar status. By our last full day we were exhausted from the poor quality, at that point we received a call advising they would like to take us to breakfast at a different location and it’s a special breakfast, so we thought why not. After multiple waiting and people dropping us off with other people, without any other infor but we will be getting food, by this time my rowdy 3 year and me being 8 month pregnant have already started losing patience as we’ve been waiting for our “breakfast” for over an hr. Then a woman shows up to finally walk us to the restaurant letting us know she will be eating with us to give us a sales pitch, and we are REQUIRED to take a 90min walking tour after the breakfast. My immediate response was NO. They said then you will need to leave and cannot stay for breakfast. At this point I was furious after all the waiting and nearly fainting and a crying 3yr begging for food, and hijack from our vacation.