City Express Tijuana Insurgentes

It was a quick weekend stay. Upon arrival to the room, there was an odd smell coming from the bathroom. We called it in and it was quickly fixed. Other than that little incident, the stay was great. Good complimentary breakfast and everything was clean.

I was able to check in before 3:00 p.m. Close to Walmart and other stores. Walking distance from the pharmacy, money changing kiosks, and bars. Good restaurants close by and gym.

I was expecting a better quality for the brand but it was ok The location was not the best.

We got a room for 4 guest and it clearly specified 4 people then why do we only get two towels, bed sheets are thin and you’re only given what’s on the bed nothing extra.,

This is a low level hotel. Attention to customers is appalling: the staff of this hotel has very little idea of ​​how to treat customers, especially the reception, kitchen and cleaning staff. In addition, the hotel has hardly any common space to meet: breakfast space would be an option, but once they have to clean, they push you out and after stacking chairs on tables, customers cannot return to this area for hours, as if this space was reserved by the cleaning staff! This seemed indeed very funny. Additionally, I had to wait 11 minutes at reception for my check out. There was no other customer, the staff was free, but one of the two women present was teaching the other. While waiting in front of the reception, I received no excuses from the reception staff. They just kept looking at me. I would have expected a phrase like: 'Excuse me, I'm teaching but I will with you in a minute’, but nothing. Also, I forgot my sweater in the lobby just before going to the airport. From the airport, I tried phoning the reception. I probably tried phoning in twenty times. Nobody ever picked up. I talked to the help center. They sent an email inquiring about my sweater, however this message remain unanswered as well. The cleanliness of the rooms left a lot to be desired. There were hairs in my and my colleague's bathroom. In total, a terrible experience and not recommended at all. Internet signal was very weak too. Please do yourself a favor and chose another hotel

It was horrible. I would never stay there again!!!!

Well at first I got a room with no air conditioner but thank go the person in charge change us rooms and gave us a room with ac over all the best love this hotel always stay here

When we arrived the girl at the front counter could not find our reservation, she didn’t even want to try to look for it. She told us that because we booked it through a 3rd party we had to call Hotels.com customer service to help us. I asked if there was any one else who could help us, she stated that she was the only person working and there was nothing she could do. Literally 5 minutes later a young man (thank goodness) walked out from the back and we explained our situation to him, he looked up our name and couldn’t find it either, but he called someone else on the phone to obtain a security pass word to look us up in a different reservation screen and there it was. He got us into our room in a matter of minutes. We’ve been using this hotel for over 7 years, and we had never experienced this type of poor customer service. The young man did apologize for his co workers behavior, but nonetheless had he not been there that day we would have been out our prepaid reservation. I sincerely ask of the hotel management to train new employees better in providing good customer service and not leave new employees unattended as it is the customers who suffer the affects.

The only thing that bothered me a bit were the shades. It was not total blackout. I couldn’t sleep in after the sun came up. But other than it was good.

Nice clean and comfortable. Only thing is we had to wait 15-20 min for clean towels everyday since housekeeping never entered the room during our stay to tidy up or put new towels and toiletries.