Hampton Inn & Suites Elyria - Elyria

I booked this hotel as a stopping point during a long trip. This was a great hotel. It was nice quality, and we got a good deal. I was so pleased with it, I decided to book it for the return trip. The only issue with it, aside from the standard mediocre hotel breakfast, is that it's not the easiest to get to. You can see it from the highway, but getting there is tricky. Behind the the mall is a Sears Auto Center. You have to pull into the lot and drive around back to find a road that only leads to this hotel and one next door. If you can get there, it's a good stay.

Awful experience.I will be writing a letter to management since the onsite manager would not return my calls as requested by 3 different representatives at the front desk. The accommodations inside the room were fair.. the room was clean but we could not control the temperature in the room. outside of the room were absolutely deplorable. There was unexpected construction going on and only one access door in and out in the entire building. Felt sorry for our family members there for a family reunion as well as many others especially an older disabled couple female being disabled. We had to walk all the way around the building to get in and out with older family members and a high risk pregnant young women and with one working elevator had to climb the stairs to rooms. On top of that the one feature advertised that I looked forward too, the hot tub was also closed. I could not believe all the buriers we faced. The 3 staff we dealt with seem detached and uncaring and I gave messages to each that I wanted to hear from the manager to no avail. If we would have been informed of the hotel not being guest ready we would have definitely chosen a different location for our family members here for a reunion to stay.

Right from the start things headed down hill. The young lady at the front desk was not at all friendly and not at all suited for this position. Our room was on the first floor right inside an exit/entrance door and next to the kitchen. We were treated to loud and noisy conversations from everyone that either entered or exited the door.The noise in the kitchen started around 5 AM. So much for a good nights sleep. Shower door was broken and off the track. This hotel was far below what I have come to expect from Hampton Inns. The only way I would ever stay here again is if it was the last port in the storm.

This hotel was clean, comfy, quiet, and in great shape! Unfortunately, it's a pain to get to. First, the turnpike is divided, and if you don't get into the right-hand lane 5 miles before the exit, you have to go on past to the next exit, turn around, and come back. Even when you get off the turnpike the local roads have no access to the property and you have to drive way north of it, turn around, and snake your way back through a mall parking lot to finally get there.

Everything was great except for the broken spa. Hard to navigate directions to get to hotel.