Andaz Delhi - a concept by Hyatt

The stay was alright but the property overcharged me. My stay was already inclusive of taxes and they charged taxes again on the taxed amount. And now they are not refunding the overcharged amount even after a month and promises. No customer care.

Hotel was full of mosquitoes . N v had a very unpleasant stay. Because of that couldn't sleep whole nyt

The service of front desk is pathetic. After check-in, I called front desk requesting for a scissor or knife to open airport security lock from my suitcase. She informed me that she is sending this right away. When no one came for 30 minutes, I called them again. The front desk staff who pucked up phone said that sorry, they cant send scissor or knife to my room. After that I went to reception to request again and finally they sent scissor to my room to open security lock of my suitcase. I wasted 1 hour in this struggle with their rude staff. After that, the phone stopped working in the room and there was no water in bathroom with frequent power cuts. At the time of check-in, no one bothered to ask about my experience of stay. When I asked for feedback form, I was told that I'll receive this online and I can give feedback there. This kind of pathetic service was not expected from chain of hotel operated by Grand Hyatt!!

Poor staff service . Terrible bathroom design. Dirty towels and so on

Horrible experience. Food was inedible and had the worst service ever . Not even one thing we ordered came or if it finally came after many requests , it was either inedible or wrong . No one cared . Requested room service and after one hour of wait and few calls finally showed up . And when we addressed all our issues . they offered me to have food at the same horrible cafe. Wouldn’t recommend anyone to this place . Everrrr

We booked a room with twin beds, manger tried to sell us a room with king size bed , which we refused to accept it, after showing my frustration, he finally gave us two bedroom apartment, which was far from elevator

Was only in Delhi for a few hours for a long layover and didn’t want to stay at the airport for 12 hours. Arranged a car pickup to the andaz (10 minute drive from the airport), so they knew my arrival time and the room was immediately ready. When I walked in I was escorted directly to my room and check in happened in my room (passport check, card deposit, etc). My bags arrived before checkin was done. Room is modern and clean, didn’t love the open concept bathroom though (there is very little privacy if you’re traveling with someone else). Very convenient if you want to be close to the airport. Less convenient if you plan to explore Delhi (would suggest staying downtown instead).

got the room we requested and service and staff top class

The bar tender at the Hong Kong club was a women from amesterdam and was the best! Got a free room upgrade and breakfast was off the charts.

Great food, spacious lavish rooms and a very warm staff. Must mention they made our anniversary evening special with a lip smacking chocolate cake :) all in all great spot & 10 mins from the airport