Atlantic Lux Hotel

I love this hotel it’s very clean and they have great service . The room is small but what do you expect for the price . Breakfast is what is to be expected in a included breakfast but far exceeds a continental . I will be returning to this hotel when I return to Cartagina

We are a family of 2 adults and 2 children and stayed for 7 nights in a room for 3 people (queen bed and a single) and so my children who are both 7 had to share a single bed. We booked the room for four people (2 adults and 2 children), the photos of the room appeared to have a queen bed, single bed and sofa bed and so we were sure we would all fit. When we arrived at the hotel they gave us a room with 1 queen and and 1 single, when we asked for a sofa bed, an extra bed, or a different room we were told "the sofa bed or extra bed wouldn't fit in the room we had and even though we had booked for 4 people we had only paid for one child as the other stays free and it was at the discretion of the hotel whether to give us that room or an extra bed and there was nothing they could do to help." BE CAREFUL when booking this hotel, the staff speak patchy English and even if you speak Spanish, they still won't be very helpful. Room was over an extractor fan and so it sounded like a plane taking off constantly and if you can get passed that then there is the street noise. The hotel is close to the beach (not on it) and well priced, but I guess the old saying "you get what you pay for" has never been more relevant than it is for this hotel.

The room was clean but quite small. The reception staff struggled to provide any useful advice on area and restaurants as they didn’t speak English. Room service was very slow, had to call a few times. Another particularly annoying thing was we were asked to pay extra for each room service visit on top of the menu prices for room services. The hot water was unavailable for entire day of our last night at the hotel. We did not have a comfortable experience, there are better hotels in the area.

This is the worst hotel I have ever stayed in. The first room they gave me the bed was dirty. The rooms were tiny like a dorm room. The beds were hard, not firm, but completely hard. The gym was dirty, small and the very few equipment they had was subpar. The walls were very thin, you could hear every conversation people were having in the hallway and in their rooms. No hot water. There is no way this is a 4 star hotel, not even close. The only thing worth eating in the restaurant was the fruit.

Not only this hotel, but...... we spent a month in Colombia at 7-8 hotels and the web site on all of the hotels was always misleading. Some much more than others, of course. You either have to accept this is fact, and try to minimize it, or deal with it! We got to the point of only reserving one night at a time to check out the REAL facts, then book more if we wanted to. If you book three days, one or two days prior to your arrival day, frequently you're inside their cancellation time period and have to pay anyway or fight with them. It just gets to ya after a month of deception with very little recourse. As always, buyer beware.

Best to avoid. Casino voucher offer not honored. No hot water. Safe jammed up multiple times. Had to leave. Very complicated. Not worth any savings. Better options

It's good hotel but nothing special, service was very friendly but slow to bring the iron they never brought, the safe got locked at night had to wait until morning to open it and i order coffee from room service but they didn't bring it maybe got lost in translation. Pool is cold, steam bath has extra charge and breakfast finish early at 10:00 you can't get in already they close. P.s they miss cleaning my room 1 night of my 3 nights stay. Generally what i like is the location, they dont have front line to the sea however you can still parts of the ocean from all sides and it has a casino just beside it which was very accommodating and the room has very simple cold design and rather small for its price.

The internet wasn't working in my room and the hotel didn't do anything to fix it. I was working remotely during that time which is why I booked a hotel.

Nice Hotel in the heart of Cartagena, close to everything. Will go back.

This hotels needs a lot. There were two outlets so if you wanted to plug in the lamp you needed to unplug the phone. No power outlet on wall near desk. Two hangers. Tepid shower water. No supplies in mini bar. No iron. No shower cap but rainshower head. Pool had 4 lounge chairs. In very noisy and dangerous with few traffic lights so difficult to cross especially at night Staff were attentive, professional and helpful.