Fairfield Inn & Suites Chicago Downtown/River North

We had a lovely stay. The best part was the staff/manager of the breakfast area. Very sweet, kind people. They discovered it was my birthday and sang to me, brought me mini cheesecakes and could not have been more kind. The thing we disliked most about the hotel was the lack of closet/drawer space. We were in Chicago from Monday morning until Friday evening and as we had a couple of events that required dressier clothing, we could not fit what we brought into the tiny closet and there was only one drawer for the two of us.

Great location, friendly staff and clean rooms! It was everything we needed. Thanks!

The staff was exceptional, especially the breakfast staff who were so friendly and kind. The location is wonderful with so much in walking distance. The room was nice, clean and updated. There were only two problems we had. One is the fire station right outside our window. We were on The third floor directly across from them. They go out a lot!!! It makes it hard to sleep. I know this isn’t the hotels fault though. The main problem I had was with the bed. It seemed really broken down and saggy. It made my back hurt so much i would wake up in the night and had to take alieve to get any rest at all. I usually have no mid/ lower back issues at all and had none as soon as I got home to my bed. So with a comfy bed and a room on the back side and higher up I would stay again. The hotel has a lot of pluses.

Very friendly and helpful front desk and breakfast staff! Always welcomed us back when we returned which was nice. Nice rooms, fast elevators and great free breakfast. I'd give the beds an 8/10 for comfort. Only minor problems were - air temperature/thermostat was a bit tricky to control - would sometimes switch from freezing cold to blowing hot air with one button push, also - they were out of laundry detergent at front desk and had no guesses as to when it would be re-stocked. Told to walk to Walgreens. I'd rather just have to pay for it and have it stocked in Sundry items. Also - no coin changer or vending in guest laundry which added considerable back and forth time to doing laundry as it was in the very basement back corner of the building.

Wonderful hotel. killer location and price was great for downtown chicago. Front desk staff was great