Fairfield Inn & Suites Chicago Downtown/River North

This was the best hotel on our 3 city NBA basketball trip to the USA. Centrally located, clean, friendly and simple but more than adequate breakfast. We arrived at 10am, but were able to check in and get into our room. Don't take a car, public transport is excellent, frequent and low cost. Highlight was the reception staff, every time we came in or out, we were greeted by name and given help and support for things to do. Absolutely great.

Everything was excellent, except for the service in the breakfast. 2 of the 3 staff members during our 3-day stay were incredibly loud and instrusive. I personally her many guests complain to each other about being "bothered" and "harassed" (their words).

The hotel was great. The only problem we had was the cooling/heating system was not comfortable.

Friendly staff. Room was good size nice view. But beds need replacing. Pull out couch was hard and noisy as well. Kept everyone up ever time our child rolled over.

What a great three night stay! Stephanie at the front desk was wonderful, upgrading our room and providing a goody bag in honor of our special occasions. She also made helpful suggestions for our sightseeing. Satisfactory breakfast each morning.with great staff there also. Especially liked the breakfast hash and waffles. Our room was spacious, clean, and comfortable. Even though there is a fire station across the street, we were never bothered by noise. Easy access to everything by walking or the CTA. And..we love the Bar Sotano in the alley right across the street.