Left standing at the airport
I was offered airport pickup my shuttle service was confirmed through hotels.com with Evans Juliette Ruiz Guzman but I was left standing outside and forced to deal with shady cab drivers. I called the hotel and a woman answered and didn’t speak English and asked me to hold the call was dropped three times.I called hotels.com and they called and said the response is they nobody spoke English. Uber wanted 35000 cop for the short journey but the driver demanded the fare be paid in cash then I spoke to a cab driver that asked for 80000 cop. I refused the 80000 and he asked for 60000 cop. I refused his service. Then a cab driver approached me and wanted 10000cop. Then when I arrived the man at the front desk spoke English! The line for breakfast was 30 minutes long.
Donald, Reise (1 Nacht), 1. Apr.. 2021
Great place to stay!!
Excellent place to stay. Outstanding service all around from the service to the food and most important very clean.
Herbert, Reise (3 Nächte), 25. März. 2021
Excellent .... nothing else to say!
Reise (1 Nacht), 25. März. 2021
Not the best service
The breakfast was not very good and hot items we're often cold. Also since they were remodeling, the carpets in the hallways were dirty and some finishing touches in the rooms were overlooked. I have stayed here before and this time the service was not very good.
Geschäftsreise (1 Nacht), 29. Dez.. 2020
I have come to this hotel several times before, and used to enjoy it a lot.
This time however the staff was rude, the breakfast Experience was disappointing, and “in the name of COVID “ they wouldn’t let guests enjoy the property to its full potential
Diego, Familienurlaub (2 Nächte), 24. Dez.. 2020
Photos are so edited that it is such a disappointment when you see it on site, being kind of old and tacky.
Front desk staff where beyond unwelcoming and unhelpful.
They charge extra fee for breakfast (obviously apart of what you order)just because you didn’t fall for the free breakfast scam in one of the distasteful superior rooms.
Ricardo, Romantikurlaub (1 Nacht), 16. Dez.. 2020
Very spacious and nice to be just walking around. The gym is nice only issue is that you must walk out to it and it was raining when I went. Besides that, it’s a nice place and free shuttle to the airport. If you want to be in Medellín then get another hotel, since it’s a bit of a drive and a bit pricy to be going back and forth to Medellín downtown.
GP, Reise (3 Nächte), 2. Dez.. 2020
Awesome! Woke up with the Bottle Brush trees not bushes filled with hummingbirds enjoying their breakfast as much as we enjoyed the house breakfast! Highly recommend!
Andre, Reise (1 Nacht), 28. Nov.. 2020
Great location only 5 minutes from the airport, good food & service
Familienurlaub (1 Nacht), 27. Nov.. 2020
El hotel es muy bueno pero han descuidado customer servuce e estado 3 veces y en las 2 ultimas el servicoo a los clientes a sido pesimo lo mismo que el servicio durante el desayuno
Oban, Geschäftsreise (5 Nächte), 17. Nov.. 2020