The shower enclosure leaked all over the bathroom floor.
Breakfast was excellent
William, Reise (1 Nacht), 7. März. 2020
Great location. Clean. Decent breakfast. Great coffee😄
David, Urlaub mit Freunden (2 Nächte), 11. Jan.. 2020
My wife and I were there during Christmas. The hotel is very conveniently located in the Old Quarter and within a minute's walk to St. Joseph's Cathedral where most people gathered to celebrate the festival. The hotel staff is very pleasant, friendly and responsive to our needs. Breakfast is good
Chi Lap Nicholas, Reise (4 Nächte), 21. Dez.. 2019
Excellent little hotel. Upgraded to a much larger room, was appreciated but not needed. Great breakfast and convenient location
Megan, Reise (1 Nacht), 4. Nov.. 2019
Checked in late-early hours of the morning. Hotel was locked up and completely dark. Had to walk around to find another hotel to assist us. We were then told that we didn’t have a room and that they were going to take us to a different hotel for our stay. No advanced warning or notification from staff prior to showing up that this was the case. we were then told we would be staying at this other hotel the entirety of our stay. Got a call day 2 that we had to check out and return to splendid star. Hotel was okay but given the poor communication and confusion I will not go back nor recommend to others.
Romantikurlaub (4 Nächte), 9. Aug.. 2019
Did not get what I booked
Can’t really say what my experience with this hotel was other than that I was moved to a “sister hotel” called Splendora because apparently they didn’t have a room for me at Splendid due to “maintenance” of the rooms. This was the second time this happened to me in Hanoi, it seemed very planned, and I felt kind of scammed. So, in the future, DO NOT move your guests around like that, there is a reason why most book a specific hotel, and being moved to a different location without prior notice is not good service!
No complaints about the staff/service at the hotel that I was moved to, however, not what I booked, e.g. I did not get a room with a balcony, size was smaller, etc.
Will not book again.
Urlaub mit Freunden (2 Nächte), 17. Juli. 2019
Good spot for exploring the old town by walking. Nice restaurants nearby
Familienurlaub (4 Nächte), 2. Juni. 2019
The entire property smells musty. In our room (506), the shower roof was collapsing due to water damage, likely because the aircon units in every room drain directly into a perpetual pool of water on the bathroom floor. I fear the entire property is being water damaged. The staff were friendly and helpful but with the overpowering musty smell in room, lobby, hallway, and elevator, and our family's mold sensitivity we had to check out as soon as we could. The hotel would not refund our room, but kindly comp'ed our airport transfer and cab ride to a new hotel. The staff here are very kind and helpful but the property is becoming uninhabitable due to the moisture and awful musty odor throughout.
Alan, Familienurlaub (1 Nacht), 27. Mai. 2019
The staff was absolutely amazing. My boyfriend and I stayed 3 nights here, then booked trips to Ha Long Bay and Sapa through the hotel. Between each trip the staff provided us with a place to leave luggage, complimentary drinks and a place to shower, despite us not paying to spend the night. I would highly recommend this hotel to anyone.
SOPHIE, Romantikurlaub (2 Nächte), 30. Apr.. 2019
The staff are incredible and very helpful! Great location
Reise (1 Nacht), 17. Apr.. 2019