Southern Oaks Inn

We weren't able to make our trip due to weather conditions. I contacted the hotel and hotels.com several times to try to reschedule the trip and neither were helpful.

Overall was a good stay. The two things that bugged me was even with the DO NOT DISTURB they came in. Also not with just this one but other places I have stayed is the shower head. Why can the places have a shower with all steady steams. Even a cheap shower head can be bought for 5-10$.

Wrong room type

Staff was friendly. Beds were clean. Breakfast was good.

I called to confirm my reservation the day of because i had never used Hotels.com when reserving a room. When the lady at the desk answered she put me on hold for over 8 minutes and then i was hung up on. I tried calling right back multiple times (at least 15) and nobody answered. Mind you I had a 2 hour trip to the hotel which is why it was so important to me to confirm. So i called Hotels.com and was prompted to select the extension to confirm my reservation. When the line picked up all i could hear was keyboard typing. There wasnt anyone there, just typing. I figured there was a glitch so i tried calling hotels.com again and after hearing the initial, thank you for calling Hotels.com the keyboard typing was there again. Nobody on the other end, just typing. It was extremely frustrating. When i made it to the hotel, thankfully the reservation was there. I asked the receptionist about the phone issue and she said it got so busy they stopped taking calls. I checked and drove down to our room, but couldnt access the door that was right by our room. So we ended up walking halfway up the building and then down the long winding hallway to get to our room that was right on the other side of the door we couldnt get in.The room had a balcony, but the blinds and the door didnt open all the way and it overlooked the back alley. At breakfast the set up wasnt ideal, the line long, limited seating and once we sat down, my son pulled a long black hair out of his plate of food.