We have been in Hanoi for the first time, so it was perfect to have a smaller hotel with direct access to the main spots of the city. You can reach nearly everything by walking, the old town, the Hoan Kiem Lake, the French quarter, literature temple. We only took a taxi one time to go to the West Lake District, but even from there we walked to go back to the Hotel.
The staff was extremely helpful from the beginning of our stay, explaining with city map where to go, booking tables, taxi and also a very nice and delightful tour to the Bai Tu Long Bay with luxury boat. This is the better choice than Halong Bay, because much less boats and tourists.
Being late returning from the boat trip, we want explicitly to thank the staff crew for organizing a private pickup at a gas station along the road for our return in time to Hanoi airport.