Embassy Suites San Antonio Riverwalk-Downtown

Never needed a handicap room

Not good room service was not good, valet would not answer phone for car service, no face towels available but one of 5 days of my trip and every room service plate left in hallway overnight creating bad smells

Check-in was easy and surprised that I didn’t have to present an ID. They said I was already checked in when I arrived. They had given my room to another person with my same last name. They gave us another room which was fine. Checked my bank account a few days later and I was charged for the other person’s room $633. Called and said I would be refunded that amount. Will be checking my account for the refund. The hotel is nice and clean. Breakfast was really good. The ice machine in our floor didn’t have ice and the soda vending machine was sold out. Had to go downstairs to buy water. Valet parking is expensive, public parking across the street for 12 hours. If you want to ride one of the boats on the river walk, the walking distance is about 20 minutes.

The staff were very nice, checking in was fast and housekeeping were very nice. The breakfast is great. Only thing was the elevator wait was long. Waited about 10 to 15 minutes each time to go down.

Stay was great until someone played a prank and pulled the fire alarm causing myself to have to walk down 12 flights of stairs and interrupting my sleep after a 15 hour work day and then to be late for a very important meeting in the morning the next day due to an employee parking in front of my car in valet causing me to wait over 30 minutes for my car. To make it “better” I was given a bottle of water.