Holiday Inn Express Hotel & Suites DALLAS WEST

There aren't really any other options nearby, so it was with relief that we booked our stay after reading the rating for this hotel. When we checked in, we had no idea why the rating was so high. First of all, there were two men who had been waiting for 10+ minutes for anyone to come to the front desk. They had searched for someone in the office and surrounding rooms with no luck. While we all waited, there was a giant fan on the floor that didn't bode well for the visit; it was one of those fans used when there is water damage to carpets. A woman came to the desk and let us know that she was in the middle of eating her lunch. Wow, thank you for the welcome. When we got to our room, it was nice, if not a bit damp smelling. The bathroom had some issues. The tile was loose with missing grout all around like there had been some water damage. The bathtub faucet didn't really turn off; it was a fine balance between off and on. The next day, while I was attending a conference, my spouse stayed in the room to work. Soon, they were ejected, because carpet cleaners had arrived...to the clean the carpet in our room! When I got back from my conference, I nearly cracked my head sliding on the wet tile as the carpet was still damp. Exhausted and ready for sleep, we turned off the tv and could hear and feel the person in the room adjacent to ours snoring! It was an exhausting, disappointing stay that we would not recommend to anyone.

Cleanest hotel ever!! Nice lines too. 😊

Staff was very friendly and attentive, pool and spa was clean and heated, gym was very clean and useful, and plenty of parking. Price was great and this is easily of the best hotels in the area. Lots of restaurants and shops nearby. Bed was very comfortable and room was very clean and spacious. Highly recommended.

Entire hotel was nice/clean. Staff was great. No complaints

Location was very convenient. Right off freeway and next to Walmart. Surrounded by a whole bunch of eateries as well. Major plus bc it was close to downtown night life. Front desk clerk was amazing and upgraded us to suite. Room was clean and nice

In town for the Winter Classic. Location was great. Easy ride from Dallas Love Field and an easy ride back to the Cotton Bowl. Walmart across a busy road, but a couple food options within close, safe walking distance.

Very pleasant staff. Convenient location.

This was by far the noisiest hotel I've ever been in. Employees show up early in the morning and start talking loud, laughing loud, yelling and banging things around. This continues off and on all morning. People were stomping around above me until late at night, then would start up again early in the morning. There was also a loud sound of running water that happened over and over. Probably from toilets being flushed on upper floors. It was a relief to get out of there.

Hands down the best service I’ve received anywhere in a long time. Especially from Sebrina!