Aloft Dallas Downtown

Love the beds and atmosphere at the Aloft hotels. In fact, it is probably my favorite bed away from home to sleep in. What I didn't like was that we paid extra for "free" breakfast and parking and the free breakfast consisted of 2 breakfast burritos or 1 English muffin or 1 croissant or 1 parfait and then you got 1 drink. So,basically, it was a breakfast for 1 person but we were 2 people. They said if we stayed another night they would add on and English muffin. No thank you! I just don't understand how there was no verbiage about this when we booked. It didn't say breakfast for 1...it said upgrade for breakfast and parking and that is what we did. I am also not sure how 1 English muffin constitutes a free breakfast either.

Stay was not very pleasant at all. Staff at check in was not pleasant and seemed bothered despite her half effort of trying to hide it. The room that I booked was not what I received. I booked a double queen with a sofa bed. I first was given a 2 queen bed no sofa. Was moved to a king bed with a sofa and a roll away. Sofa bed was broken so we weren't able to use it. Ended it up 2 very squeaky roll away beds. Breakfast was complimentary based on my booking but the kitchen staff had minimal opinions i.e no parfaits, and a few bagels when I asked for tacos with no egg was greeted with a it comes with egg. Spoke to front desk and only then did I get 1 not 2 tacos without egg as the complimentary breakfast card noted. Elevator was slow and doors refused to close at one point. I won't be back and I won't recommend hotel to anyone.

Bathroom lacks privacy and funky wiring for “efficiency” has whole room lit up when all you want is the bathroom

This Hotel is absolutely amazing!!! This location has the most incredible staff I've ever experienced of ANY of my MANY Hotel stays. Every employee that I had the pleasure of interacting with was so nice, cordial, thoughtful & helpful during my 3 night stay for the Dallas Riverfront Jazz Festival. I don't remember everyone's name but, Johnathan, LaDarion, Patrick, Corey & all The Aloft - Downtown Employees, you all are the greatest!!!

Very good location, barely a couple of miles from Deep Ellum, in case you want to go to active parts of Dallas. Electric scooters available right outside the hotel. If you are going to stay here, highly recommend not getting a rental car. Parking and one way streets are a hassle. Food is okay, but expensive. Cost of all snacks at their “kitchen” is crazy high, like a pack of gum for $4.