2/10 – Mangelhaft
2. Juni 2025
Worst hotel experience of my life. We walked in the door to find a cockroach in the room. I ran to get toilet paper to capture it, but the roll was empty and I had to open a new package. Fine, I caught the roach, flushed it, and then noticed a smear of what could only be feces across from the toilet. My husband was trying to calm the children down, as they were upset and crying in the parking lot. Out daughter has a shellfish allergy, which includes cockroaches, so we couldn’t possibly stay in that room. Messaged the hotel through the app as there is no office on site. Got no response. Called hotels.com and asked them what to do. They contacted the property but got no answer. We rebooked another hotel and later received accusatory messages from Sea Foam Suites asking for pictures of the feces and cockroach. Since I didn’t stop to take a picture, they won’t offer a refund. When our trip concludes, I will be contacting the health department and filing with BBB. This should never have happened, but the worst part is the failure to make it right.
Elizabeth
Elizabeth, Familienurlaub (2 Nächte)
Von Hotels.com geprüfte Gästebewertung
