Holiday Inn Express Hotel & Suites Dallas Central Market Ctr

The website still advertises pool, gym, & breakfast. But because of Covid it was not available. I think this needs to be added to the website when available. The room it self was clean. Had a problem with the light at the night stand. I couldn't turn it off, my husband had to unscrew the bulb.

It was really nice, had to extend our stay another day after we'd already checked out the the lady at the desk was so very nice.

The girl that checked us in was not very friendly. She wasn’t rude, but she definitely seemed like she wasn’t happy to be there and just kind of went through the motions. The first room she checked us into had not been cleaned, so we had to drag all of our stuff back downstairs to get a different room. The second room had been cleaned, but could definitely use some TLC. The remote only worked part of the time, there was a broken unplugged phone by the bed and one that actually worked on the table, the shower pressure was so hard you could hardly stand it, the sink leaked, and a bathroom light was out. Overall we felt safe and were glad to be so close to our hospital, but will definitely choose a different location for our next trip. I informed a different girl who checked us out of the issues and she seemed happy to let the maintenance crew know.

I lived overseas and was moving back to the States, needed a place to stay overnight before final flight. I booked this hotel because of free breakfast and free shuttle to airport. I was not thinking about all the ramifications of COVID-19, and both these services were not available. I would likely have not booked this hotel knowing that. Also, I believe that the price should reflect services not provided - in my opinion it should be cheaper than normal since you don’t have access to all of the amenities.

First floor hall carpet in waves. Ad said free parking but charged $5/day for parking. On complaint, said would not charge (reluctantly) as a one-time concession but “will tell their GM”. Breakfast not on par with better hotels. Overall, 3-4 rating.

Very close to UT southwest- recommend if you have an appointment. Very comfortable Room

We arrived early at the airport and the shuttle pick us up and took us to the hotel. They kept our luggage and invited us to eat breakfast. Then the shuttle took us to our appointment. When we got back to the hotel we were already check-in. We had a good and quiet restful night. The staff was very helpful.

Very good location and a good size room

We arrived shortly after 10pm on a Saturday and the desk clerk was not very communicative or friendly. We specifically booked this hotel because the hotel.com website stated it had shuttle service. Come to find out they do not offer airport shuttle service on the weekends. That research should have been done and posted. We had to keep our rental car an extra day and return it in the morning before our 6am flight. This caused an enormous amount of stress as the rental facility did not start operating shuttles until 4:30am. Luckily we were able to get checked in and through security on the Sunday morning following Thanksgiving with about 15 minutes to spare.Overall experience was terrible. Noisy area. Seedy individuals lurking about around the gas station/convenience store next to the hotel to the point a hotel employee was driving around through the parking lot. It is convenient to the airport but I would not recommend this hotel if you are in need of shuttle service on the weekend.

Convenient location to the university and DAL. Rooms were clean building and furniture is a bit old, the thermostat didn’t work and the heater was very noisy. Reasonable breakfast and facilities.