Ok down to disappointed
This stay was really disappointing. The hotel and hotel room itself was not bad persay as for cleanliness, there was stuff that was missing or not working. None of the USB ports next to the bed weren't operating and there was no blowdryer and remote control was not working. The pool was nice when there wasnt 20+ people already in it, so needless to say we never got to swim. One last frustrating, there weren't enough parking spots to accommodate all the guuests, and when we went to the front desk , there solution was fornus to park in the clinic parking lot next door. That would have been fine except for the fact that if your vehicle is parked there during certain hours it has a chance of being towed. So like I said, pretty hotel just not the best Comfort.
Saul, Urlaub mit Freunden (2 Nächte), 5. Juni. 2021
Hotel customer service was amazing!! The rooms were roomy, we enjoyed the pool and jacuzzi! We’d definitely go back to this hotel again!
Familienurlaub (2 Nächte), 28. Mai. 2021
Water damage in the bathroom. Water in the hallways and elevator from people coming from the pool.
Amber, Familienurlaub (1 Nacht), 28. Mai. 2021
Business trip to Lubbock.
Great place to stay for business trip.
Richard, Geschäftsreise (1 Nacht), 24. Mai. 2021
We will will never stay at this hotel again.
The employees were great but always making excuses why the building and rules are terrible. We had a difficult time getting towels. For advertising being a suite, we didn’t have any dishes, paper towels or kitchen towels. We have stayed in suites during covid but still had these items. The air conditioner was on or off which made the room either cold or hot. Both beds were hard as rocks.
My daughter’ family was told their room would sleep 6-8 people. They have 4 small children. They only had two queen size beds but there was not a fold out couch/bed. They were told it would cost $15 for a cot and $15 for bedding!
The handicap room we got (I don’t know why...we are not handicapped) was awful. The shower was a flat floor, so the whole bathroom got wet when we took a shower and so the whole floor was wet and slippery.
We came to Lubbock for a special occasion which would not be conclude until noon. Would be nice to get a late check out but after different discussions we could only get a 12:30 check out time.
Wyndham may want to re-think putting their name with Hawthorne
Linda, Familienurlaub (1 Nacht), 20. Mai. 2021
We always enjoy our stay every time we go to Lubbock. The food is good and the pool is awesome
Latoya, Familienurlaub (2 Nächte), 18. Mai. 2021
Spa was amazing. Pool was perfect temp. All staff was professional and polite. I will stay again. Love it.
Amelia, Familienurlaub (2 Nächte), 2. Mai. 2021
Reise (2 Nächte), 28. Apr.. 2021
The pool was kinda gross which was a bummer because that was our main
Tristan, Urlaub mit Freunden (1 Nacht), 24. Apr.. 2021
Cleanliness is an issue
The toilet was filthy on arrival. Front desk promised to clean. They failed to do so, even after promising to do this five times. Instead, they offered free ice cream? Hallway was full of tobacco smoke, which seeped into our room. And this was a non/smoking hotel? Front desk never did anything. Very poor service and poor sanitation.
Carolyn, Familienurlaub (1 Nacht), 22. Apr.. 2021