The Ritz-Carlton, St. Louis

Hotel very pretty. Bell staff and maids incredible. They should be managing the hotel. Front desk isn't great. After we clearly explained that we would like a quiet room as in not above the street and she agreed, she put us in the room at the end of the building that was directly above the highway. Huh??? They wanted to serve champagne at arrival but listening to what we are saying would be more important.The bellman was incredible though. He took care of us and called down and had to tell them which rooms faced which side......then the maid cleaned a room for us in 30 minutes. She was great too. But once again, she tried to call down to the front desk to tell them the room was ready and nobody picked up. She decided she would just have to go down. Why does a Ritz not have enough people to ansewr a phone? Rooms are beautiful. Room service pretty good. Not great not bad. Elevator is a different story. It took us an incredible 20 minutes to get from floor 15 to the lobby which has never happened anywhere before, and we spend about 60 nights a year in hotels for business. Really? 20 minutes in a Ritz Carlton. All in all we would stay there again anyway though. Rooms are clean and perfect. And some of the employers were really great.

It was above average. We enjoyed the nearly 24-hour room service and the staff was incredible nice. My only complaint was that the spa had mis-scheduled an appointment, having it for the wrong day. Thus, we were not able to have her massage for her anniversary. The staff tried to accommodate us via rescheduling, but the times just did not work out. Other than that, it was a very nice stay.

Very nice experience. First class all the way. Location is exceptional, facility is well-appointed. Lovely bar and lobby area. Room decor is understated and elegant.

Everyone at the hotel was very friendly, helpful and accomodating. Also, the hotel is super nice and smells like vanilla all of the time. Rooms are very spacious, clean and modern. Location is great. I have stayed at about 10 different hotels in St. Louis and this is the nicest, but it comes at a price of course. This place is not cheap, but it is far superior to any other hotel in St. Louis so you get your money's worth.

We very much enjoyed our trip; I loved the quaint setting the hotel is in with plenty of restaurants to choose from, and the people in the area were very welcoming, St. Louis is nearby which is also amazing. The Ritz Carlton was beautiful and the staff very kind and attentive. however; for our room the mattress needs to be replaced. I would also prefer a fitted bottom sheet as a flat sheet rarely stays tucked in, and better toilet paper.